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Social Security Disability Representation and Falling Short

I was speaking to someone I know who works as a field office CR, or claims rep. Claims reps--for those who are unaware--are the individuals who take in disability applications at social security offices and then transmit them to the state agency that actually does the medical evaluation of the claim (usually called DDS, or disability determination services, this is where the case is assigned to a disability examiner). This particular CR was telling me that they had begun to receive some claims from a newer non-attorney representation company that takes cases nationally and their "take" on the company was not favorable. In what way?

Well several, actually.

1) The paperwork they turn in to social security tends to be shoddy and somewhat incomplete.

2) They are difficult to get return calls from.

3) They make it very difficult for the social security administration to contact the claimant.

Number 3 is what I want to focus on. Individuals who obtain representation on a social security disability claim or SSI disability claim sign something known as form SSA-1696. The 1696 is used to notify the social security administration that a claimant is being represented. Once the 1696 is received by SSA, SSA is put on notice to A) send copies of all correspondence to the representative (so that the claimant and the representative each stay on the same page) and B) to (theoretically) get permission from the representative prior to contacting the claimant.

This particular company apparently makes it impossible for the social security administration to contact the claimant. Now, there is a reasoning behind this. Protecting the claimant's interests can be facilitated by making sure that the representative is the first line of contact. However, blocking social security's access to the claimant only makes sense if the representative actually stays on the ball.

In other words, if social security needs information about the claimant's work history and the representative won't allow social security to get the information directly from the claimant, then the representative needs to quickly obtain this information themselves so it can quickly be returned to social security.

Sadly, that is not what this company does. At the same time that they impede contact between SSA and the client they also take far too much time to respond to information requests. In other words, they fall short of what they should do to make sure the processing of the claim is not delayed. Suffice it to say, this is not a standard to conform to.

Return to:  Social Security Disability Resource Center, or read answers to Questions

Related pages:

How to file for disability in Kentucky
Social Security Disability Activities of Daily Living Questionaire
How Much Does Social Security Deduct From my Benefits if I work?
Reasons not to go to a Social Security Disability Video Hearing
Winning at a Social Security Disability Hearing
What is usually the status of your social security disability or SSI case?
Forms to appeal a Social Security Disability denial
Forms to complete when filing, applying for disability
Eligibility for disability and who qualifies
Can if I win disability if I file for back problems?
How much SS backpay do you get?
Disability approvals over age 50
How to file for disability in Arkansas
Filing for disability with alcoholism
Filing for disability with hypermobility
How to file for disability in Delaware
Can You Get Disability Benefits If You Were Self-Employed?
Developmental Delay and Filing for Disability

Information on the following topics can be found here: Social Security Disability Questions and in these subsections:

Frequently asked questions about getting Denied for Disability Benefits | FAQ on Disability Claim Representation | Info about Social Security Disability Approvals and Being Approved | FAQ on Social Security Disability SSI decisions | The SSD SSI Decision Process and what gets taken into consideration | Disability hearings before Judges | Medical exams for disability claims | Applying for Disability in various states | Selecting and hiring Disability Lawyers | Applying for Disability in North Carolina | Recent articles and answers to questions about SSD and SSI

These pages provide answers to basic questions about pursuing disability benefits

Getting a disability approval
How to appeal disability denial
Disability hearing results
Helpful tips for going to social security disability hearing
SSDI hearing decision
Denied social security disability now what
Social security disability appeal status
Social security disability appeal attorney fees
I was denied social security disability for the 2nd time
What happens after a disability hearing has been held
How long does a Social Security Disability judge have to make a ruling?
The Social Security Disability Blue book
How to get an SSDI reconsideration approved?
Conditions that get approved for disability
Social security disability back pay status
Denied social security disability appeal
What to say at a disability hearing
Filing for disability with fibromyalgia
Tips for applying for disability