How to file for disability, Filing for SSI
Disability Requirements, Disability Status
How long is the wait?, Disability Application
The Social Security List of Impairments
Qualifying for Disability, Mental Disability
Disability Lawyer Info, Disability Back Pay

Why Does It Take So Long To Get A Call Back From The Social Security Office?

Social Security processes over two million disability claims each year and disability is not the only Social Security benefit handled by the Social Security Administration. Each year there are millions of retirement claims, widow and widowers claims, and other dependent claims as well.

Additionally, Social Security has to process all applications for Social Security cards, Medicare entitlement, and replacement Medicare and Social Security cards. If your take all this in to consideration, most Social Security claims representatives are taking appointments all day long and spending what little free time there is in between these various tasks to process claims that have already been taken. After all, if claims are not processed timely, people who are entitled to payments are not receiving their money.

Frankly, there are times when a call has to wait because there are more pressing things in front of the claims representative or service representative. Even so, Social Security encourages their employees to return calls within twenty-four hours; however, there are times when a call back may not be possible within that time frame.

If you have not heard anything from Social Security, it is likely that your disability claim is still being processed. If a disability decision is made, you will receive your decisional notice by mail.

If you call for a status on your disability claim, ask the service representative who answers the phone to check for you rather than asking for the extension of the claims representative who took your claim. The chances are that your call will just get put on the claims representative’s voice mail and you will have to wait for a call back on an issue that, quite likely, could have been answered by the service representative. Messages for claims representative should be limited, if possible, to information needed for your disability claim processing.

Just remember that Social Security employees are extremely busy with increased benefit applications and many offices are working at capacity. For this reason, it may take some time to get a call back from Social Security.

The following page provides information on when, and how often to call for a status update for your claim:

What is usually the status of your Social Security Disability or SSI case?

Questions and Answers

1. SSI Disability Application Wait Time

2. If You File For Social Security Disability How Far Back Will They Look At Your Medical Records?

3. What Percentage Of Social Security Disability Cases Does A Judge Deny?

4. What Can You Do TO Make Sure Your Social Security Disability Reconsideration Gets Approved?

5. If I Get Denied Twice For Disability, What Do I Do?

6. Denied For Social Security Disability Because I Can Work -- What are my Options?

7. How Do You Qualify For Disability If You Don’t Have Money To Go To the Doctor?

8. Are Social Security Disability Claims Based On Back Pain Usually Turned Down?

9. Is An ALJ More Likely To Grant A Claim For Disability?

10. The Difference Between Filing A New Disability Claim And Filing A Disability Appeal?

11. How Do You Avoid A Social Security Disability Overpayment?

12. Filing for SSD Disability - When Should You put in a Claim?

13. Who is The Doctor for a Social Security Disability Claim or SSI Case?

14. Steps and Checklist for Filing A Disability Claim Under SSI or SSD

15. Social Security Administration Disability Benefits From SSD and SSI

16. Getting your Social Security Disability Claim Status in Illinois

17. When Should You File for SSD or SSI Disability?

18. What Happens After You File For Disability Benefits?

For the sake of clarity, SSDRC.com is not the Social Security Administration, nor is it associated or affiliated with SSA. This site is a personal, private website that is published, edited, and maintained by former caseworker and former disability claims examiner, Tim Moore, who was interviewed by the New York Times on the topic of Social Security Disability and SSI benefits in an article entitled "The Disability Mess" and also by the Los Angeles Times on the subject of political attempts to weaken the Social Security Disability system.

The goal of the site is to provide information about how Social Security Disability and SSI work, the idea being that qualified information may help claimants pursue their claims and appeals, potentially avoiding time-consuming mistakes. If you find the information on this site helpful and believe it would be helpful to others, feel free to share links to its homepage or other pages on website resource pages, blogs, or social media. Copying of this material, however, is prohibited.

To learn more about the author, please visit the SSDRC.com homepage and view the "about this site" link near the bottom of the page.