Social Security Disability Resource Center

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Why Does It Take So Long To Get A Call Back From The Social Security Office?





Social Security processes over two million disability claims each year and disability is not the only Social Security benefit handled by the Social Security Administration. Each year there are millions of retirement claims, widow and widowers claims, and other dependent claims as well.

Additionally, Social Security has to process all applications for Social Security cards, Medicare entitlement, and replacement Medicare and Social Security cards. If your take all this in to consideration, most Social Security claims representatives are taking appointments all day long and spending what little free time there is in between these various tasks to process claims that have already been taken. After all, if claims are not processed timely, people who are entitled to payments are not receiving their money.

Frankly, there are times when a call has to wait because there are more pressing things in front of the claims representative or service representative. Even so, Social Security encourages their employees to return calls within twenty-four hours; however, there are times when a call back may not be possible within that time frame.

If you have not heard anything from Social Security, it is likely that your disability claim is still being processed. If a disability decision is made, you will receive your decisional notice by mail.

If you call for a status on your disability claim, ask the service representative who answers the phone to check for you rather than asking for the extension of the claims representative who took your claim. The chances are that your call will just get put on the claims representativeís voice mail and you will have to wait for a call back on an issue that, quite likely, could have been answered by the service representative. Messages for claims representative should be limited, if possible, to information needed for your disability claim processing.

Just remember that Social Security employees are extremely busy with increased benefit applications and many offices are working at capacity. For this reason, it may take some time to get a call back from Social Security.

The following page provides information on when, and how often to call for a status update for your claim:

What is usually the status of your social security disability or SSI case?








  • What medical conditions will get you approved for disability?

  • What kind of Mental Problems Qualify for Disability?

  • Which conditions will social security recognize as a disability?

  • Tips for getting Social Security Disability or SSI benefits approved







  • SSDRC Homepage:

    Social Security Disability and SSI Resource Center



    The Most Basic questions about Getting Disability Benefits

    Social Security Disability SSI and whether or not you can work

    Common Mistakes to avoid after being denied for Disability

    Social Security Disability SSI Questions and Answers

    More Social Security Disability SSI Questions and Answers

    Common Questions about Social Security Disability and SSI

    Winning Social Security Disability or SSI Benefits

    The SSI Disability Benefits Program

    Social Security Disability SSI and Doctors - Yours and Theirs

    Social Security Disability and SSI Claim Reviews

    Social Security Disability SSI System and Benefits for Children




    Denials, Appeals, and Getting a Disability Lawyer or Representative

    What you should know about Social Security Disability and SSI Denials

    Questions about Disability Lawyers and Hiring a Disability Attorney




    Various Types of Benefits including SSI, Mental, and Child benefits

    Social Security and SSI based on Mental Disability

    Social Security Disability or SSI Benefits for Children

    Disability Benefits through Social Security




    Filing for Social Security Disability or SSI Benefits

    Social Security Disability SSI: Medical Evidence and Records

    Filing your claim for disability benefits

    Eligibility for receiving disability benefits




    Resources on this site

    Social Security Disability, SSI Terms and Definitions

    Previously answered questions regarding SSD and SSI



    The SSDRC Disability Blog




    For Individuals living in North Carolina

    Disability in North Carolina

    North Carolina Disability Lawyer

    Getting disability in North Carolina







    Questions and Answers about Social Security Disability and SSI Disability


    1. SSI Disability Application Wait Time

    2. If You File For Social Security Disability How Far Back Will They Look At Your Medical Records?

    3. What Percentage Of Social Security Disability Cases Does A Judge Deny?

    4. What Can You Do TO Make Sure Your Social Security Disability Reconsideration Gets Approved?

    5. If I Get Denied Twice For Disability, What Do I Do?

    6. Denied For Social Security Disability Because I Can Work -- What are my Options?

    7. How Do You Qualify For Disability If You Donít Have Money To Go To the Doctor?

    8. Are Social Security Disability Claims Based On Back Pain Usually Turned Down?

    9. Is An ALJ More Likely To Grant A Claim For Disability?

    10. The Difference Between Filing A New Disability Claim And Filing A Disability Appeal?

    11. How Do You Avoid A Social Security Disability Overpayment?

    12. Filing for SSD Disability - When Should You put in a Claim?

    13. Who is The Doctor for a Social Security Disability Claim or SSI Case?

    14. Steps and Checklist for Filing A Disability Claim Under SSI or SSD

    15. Social Security Administration Disability Benefits From SSD and SSI

    16. Getting your Social Security Disability Claim Status in Illinois

    17. When Should You File for SSD or SSI Disability?

    18. What Happens After You File For Disability Benefits?