How to file for disability, Filing for SSI
Disability Requirements, Disability Status
How long is the wait?, Disability Application
The Social Security List of Impairments
Qualifying for Disability, Mental Disability
Disability Lawyer Info, Disability Back Pay

Calling about a Social Security Disability Case and not getting a call back

This is a very common complaint made by individuals who have a pending disability application or a pending disability appeal. And, ideally, claimants who call social security field offices would always get prompt call backs. However, having worked in various government "cog" capacities and knowing quite a few individuals who still work as cogs at the state, federal, and local level, I know just how tight on time claims reps, caseworkers, and examiners really are.

Social Security claims representatives and disability examiners are extremely busy just taking disability claims, making medical decisions, and processing disability claims to completion. Each year, there are nearly two and half million new disability claims filed, and about sixty percent of these claims are denied. Of the disability claims that are denied, about five hundred and seventy five thousand appeal their decision.

So, you may be thinking what does that have to do with my messages not being responded to promptly (or, let's be honest, at all)? Well, without justifying or rationalizing the obvious deficiencies in the current system, it should still be pointed out that manpower requirements, and maintaining appropriate staff numbers, do not seem to be top priorities for either SSA or DDS.

As each disability examiner and claims representative deals with hundreds of disability applicants and, I think it's safe to say, many thousands of phone calls each year, while at the same trying to process their caseloads, this often leads to...unreturned calls (likewise, this is why disability attorneys with claims counts, or caseloads, of 300 and 400 clients have difficulty returning calls sometimes--the actual work of getting ready for hearings consumes their time, and, even if they have paralegals, it can be difficult to get all calls returned in a timely manner).

Fortunately, most of the time social security field office personnel will eventually return calls (calling and getting return calls from examiners is easier because they have far far less public contact). Moreover, through the course of their job, they will get the appropriate information out to claimants with pending cases.

For example, social Security notifies all disability claimants by letter if their claim has been denied or approved. Additionally, if Social Security needs to obtain more information or schedule a consultative examination, they will contact you by phone and by mail.

Tip: If you need to give important medical information to Social Security, it is better to mail your medical information to your local office, so that the information can be forwarded to the state disability agency. Or leave a message that includes your name, social security number, and also includes your dates of treatment along with the name and address of your treating source (i.e. hospital, another doctor, etc).

In any case, one of the most important things that you can do to facilitate the smooth handling of your disability claim is to make sure that Social Security has a current address and phone number at all times during the decision making process. If Social Security needs any other information or they make a medical decision, they will contact you by mail.

Essential Questions

What is the Social Security Disability SSI list of impairments?

Can you work while getting or applying for Disability?

How Often Does Social Security Approve Disability The First Time You Apply?

Tips for getting Social Security Disability or SSI benefits approved

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Receiving a Disability Award Letter

Conditions Social Security will recognize as a disability

Previously answered questions regarding SSD and SSI

Applying for disability in your state

Most popular topics on SSDRC.com

Social Security Disability SSI Questions

The listings, list of disabling impairments

Can a mental illness qualify you for disability?

Disability Lawyers prevent unnecessary denials

How much Social Security Disability SSI back pay?

How to apply for disability for a child or children

Filing a Social Security Disability SSI application

Filing for disability - when to file

How to apply for disability - where to apply

Qualifications for disability benefits

How to Prove you are disabled and Win your Disability Benefits

Qualifying for Disability - The Process

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SSI disability for children with ADHD

What is the Application Process for Social Security Disability and SSI?

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These pages provide answers to basic questions about pursuing disability benefits

What mental problems qualify for disability?
SSI disability status
How to prove you qualify for disability
Qualifying for disability eligibility requirements
How Does Social Security Decide If You Are Disabled
How much does disability pay?
Factors involved in Winning SSDI or SSI Claims
Applying for disability with Degenerative Disc Disease
How long to get a Social Security decision letter?
What Does Social Security Consider To Be a Disability?
The amount of back pay that you receive
Social Security medical disability determination process
If You Get Approved For SSDI Will You Also Get Medicare?
How long can you receive SSI or Social Security Disability benefits?
How Long Does A Social Security Disability Appeal Take?
How Long Does It Take To Get Disability Benefits When You First File?
Can you work if you get SSI disability?
Social Security Disability attorney fees
Am I eligible to receive disability benefits?
What are the non medical requirements for disability
How to get SSI
Approved for disability benefits
SSD SSI disability hearing decision

For the sake of clarity, SSDRC.com is not the Social Security Administration, nor is it associated or affiliated with SSA. This site is a personal, private website that is published, edited, and maintained by former caseworker and former disability claims examiner, Tim Moore, who was interviewed by the New York Times on the topic of Social Security Disability and SSI benefits in an article entitled "The Disability Mess" and also by the Los Angeles Times on the subject of political attempts to weaken the Social Security Disability system.

The goal of the site is to provide information about how Social Security Disability and SSI work, the idea being that qualified information may help claimants pursue their claims and appeals, potentially avoiding time-consuming mistakes. If you find the information on this site helpful and believe it would be helpful to others, feel free to share links to its homepage or other pages on website resource pages, blogs, or social media. Copying of this material, however, is prohibited.

To learn more about the author, please visit the SSDRC.com homepage and view the "about this site" link near the bottom of the page.