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SSDRC Disability Blog

Calling about a Social Security Disability Case and not getting a call back




 
This is a very common complaint made by individuals who have a pending disability application or a pending disability appeal. And, ideally, claimants who call social security field offices would always get prompt call backs. However, having worked in various government "cog" capacities and knowing quite a few individuals who still work as cogs at the state, federal, and local level, I know just how tight on time claims reps, caseworkers, and examiners really are.

Social Security claims representatives and disability examiners are extremely busy just taking disability claims, making medical decisions, and processing disability claims to completion. Each year, there are nearly two and half million new disability claims filed, and about sixty percent of these claims are denied. Of the disability claims that are denied, about five hundred and seventy five thousand appeal their decision.

So, you may be thinking what does that have to do with my messages not being responded to promptly (or, let's be honest, at all)? Well, without justifying or rationalizing the obvious deficiencies in the current system, it should still be pointed out that manpower requirements, and maintaining appropriate staff numbers, do not seem to be top priorities for either SSA or DDS.

As each disability examiner and claims representative deals with hundreds of disability applicants and, I think it's safe to say, many thousands of phone calls each year, while at the same trying to process their caseloads, this often leads to...unreturned calls (likewise, this is why disability attorneys with claims counts, or caseloads, of 300 and 400 clients have difficulty returning calls sometimes--the actual work of getting ready for hearings consumes their time, and, even if they have paralegals, it can be difficult to get all calls returned in a timely manner).

Fortunately, most of the time social security field office personnel will eventually return calls (calling and getting return calls from examiners is easier because they have far far less public contact). Moreover, through the course of their job, they will get the appropriate information out to claimants with pending cases.

For example, social Security notifies all disability claimants by letter if their claim has been denied or approved. Additionally, if Social Security needs to obtain more information or schedule a consultative examination, they will contact you by phone and by mail.

Tip: If you need to give important medical information to Social Security, it is better to mail your medical information to your local office, so that the information can be forwarded to the state disability agency. Or leave a message that includes your name, social security number, and also includes your dates of treatment along with the name and address of your treating source (i.e. hospital, another doctor, etc).

In any case, one of the most important things that you can do to facilitate the smooth handling of your disability claim is to make sure that Social Security has a current address and phone number at all times during the decision making process. If Social Security needs any other information or they make a medical decision, they will contact you by mail.








Return to:  Social Security Disability Resource Center, or read answers to Questions








Related pages:

Social Security Disability claims and the economy
Moving to a different state after applying for disability
Question about Social Security Disability Retroactive pay
Can you get SSI disability faster with financial problems?
Can a disability judge make a decision without a hearing?
Filing an SSI disability appeal
The chances of winning with a Social Security disability judge
Social Security Disability and ESRD, End Stage Renal Disease
Applying for disability with bipolar, anxiety, antisocial personality disorder
Trying to get disability with meniere's, degenerative disc, ankylosing spondylitis, depression, anxiety
How to file for disability in Texas TX
Social Security Disability Requirements For Personal Assets
Applying for disability with panic attacks
Social Security Disability Maximum back pay
Social Security Disability Claims and Medical Exams
Factors involved in Winning SSDI or SSI Claims



Information on the following topics can be found here: Social Security Disability Questions and in these subsections:

Frequently asked questions about getting Denied for Disability Benefits | FAQ on Disability Claim Representation | Info about Social Security Disability Approvals and Being Approved | FAQ on Social Security Disability SSI decisions | The SSD SSI Decision Process and what gets taken into consideration | Disability hearings before Judges | Medical exams for disability claims | Applying for Disability in various states | Selecting and hiring Disability Lawyers | Applying for Disability in North Carolina | Recent articles and answers to questions about SSD and SSI


These pages provide answers to basic questions about pursuing disability benefits

What mental problems qualify for disability?
SSI disability status
How to prove you qualify for disability
Qualifying for disability eligibility requirements
How Does Social Security Decide If You Are Disabled
How much does disability pay?
Factors involved in Winning SSDI or SSI Claims
Applying for disability with Degenerative Disc Disease
How long to get a Social Security decision letter?
What Does Social Security Consider To Be a Disability?
The amount of back pay that you receive
Social Security medical disability determination process
If You Get Approved For SSDI Will You Also Get Medicare?
How long can you receive SSI or Social Security disability benefits?
How Long Does A Social Security Disability Appeal Take?
How Long Does It Take To Get Disability Benefits When You First File?
Can you work if you get SSI disability?
Social Security Disability attorney fees
Am I eligible to receive disability benefits?
What are the non medical requirements for disability
How to get SSI
Approved for disability benefits
SSD SSI disability hearing decision